Shop Manager

Permanent employee, Full-time · Five Elephant

Your mission

We need a team leader, someone that loves to promote good and efficient work practices and team spirit? Five Elephant is looking for two new Shop Managers to join us and our expanding team. The successful candidate would be responsible for supporting and collaborating with the Head Barista in maintaining high store standards and fostering a positive environment, which provides consistent, fast, efficient, and friendly service ensuring a quality experience for both our customers and team members. The Shop Manager maintains the Five Elephant Barista Standards in the Shop by being an advocate of training, customer service, product knowledge, and education. They encourage safe work practices and demonstrate a commitment to all Five Elephant principles and rules. 

Tasks include:

  • Ensuring smooth and productive workflows daily.

  • Delegate division of tasks for the employees on shift 

  • Identify and address issues in-store performance. 

  • Handling sickness procedure e.g. find replacements for sick employee

  • Maintaining roster and hours e.g handle shift swaps ,give breaks, maintain over/under hours. 

  • Maintain Five Elephant’s quality standards 

  • Responsible for solving eventual problems with guests 

  • Responsible for ordering and stock (together with Head Barista) 

  • Maintain inventory list.

  • Communicate with bakery (customer feedback, stock, quality) 

  • Onboard new employees (together with Head Barista) 

  • Support and train employees on shift 

  • Monitor and manage store staff by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance. 
Your profile
  • Three years of management experience in gastronomy or relevant equivalent experience. 

  • Substantial coffee retail experience with a focus on service. 

  • Successful track record of team management.

  • Well-organised, detail-oriented, and able to multitask.

  • Must have effective problem-solving/decision-making abilities.

  • Must have excellent verbal and written English communication skills.
Why us?
  • Independent and varied tasks with a young and international team in one of the most popular cafes in Berlin. 

  • The opportunity to actively participate in Five Elephant's success 

  • Of course the best coffee and the tastiest cake in the world! 

  • Competitive salary

  • Salaried contracts, so you can count on fixed hours every month. 

  • Extra vacation days for long-term employees.

  • Public holiday bonuses.

  • Discounted Urban Sports Club M membership, discounted BVG monthly ticket.

About us
Five Elephant is a world-renowned Coffee Roaster selling coffee to wholesale & retail customers around the globe. Operating our cafe retail shops in Berlin, Germany we serve our coffee and our own baked products with a focus on exceptional hospitality.  At the core of our company are passionate people who focus on creating high-quality products to share with our great customers.

Over the past 11 years, we have sourced our coffees directly at origin, with an emphasis on creating value for coffee communities where our coffees are grown and produced.  By working with us, you can be part of our mission to create and support healthy coffee communities wherever we work.
We are looking forward to hearing from you!
Thank you for your interest in Five Elephant. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@fiveelephant.com.

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