Join Our Team at Five Elephant

We are seeking a motivated, detail-oriented team member to join our roastery team with a lead focus on fulfillment and dispatch operations. This role is responsible for managing all aspects of our packing and shipping workflows—ensuring accuracy, efficiency, and quality at every step. As a key member of the roastery team, you will also support roasting and general operations, contributing to a collaborative work environment with strong internal training and role redundancy. 

Success in this position requires precision, speed, and a proactive mindset. You will play a central role in ensuring that our customers—both wholesale and online—receive their orders on time and in perfect condition. The ideal candidate is eager to take ownership, improve systems, and grow into a pivotal role within our production environment. 

This role contributes directly to our mission to celebrate coffee’s transformative power through exceptional quality—supporting both the producer’s work and the customer’s experience

Key Responsibilities 
Fulfillment (Lead Area) 
● Own all aspects of roastery dispatch and fulfillment, including bagging and boxing customer coffees and products
● Maintain, implement, and improve fulfillment protocols and workflows 
● Train and support team members on packing and dispatch procedures to ensure consistency and smooth handovers 
● Maintain stock of packaging and shipping materials, and coordinate timely deliveries 
● Create monthly inventory reports for webshop items and packaging materials. 
● Act as the primary point of responsibility for fulfillment performance across B2B, B2C, and subscription channels 

Customer & Account Support 
● Act as a secondary contact point for B2B and B2C customers from within the roastery 
● Support the Customer Engagement Lead and Sales team in executing regular check-ins, customer visits, and cuppings
● Assist in maintaining high standards of communication, follow-up, and problem-solving for incoming customer needs 

● Learn and assist with roasting operations, including profiling and consistency support 
● Participate in quality control cuppings and discussions 
● Support daily green coffee and packaging stock management 

Marketing Coordination 
● Assist the Customer Engagement Lead in providing accurate and updated product information to the Marketing team Help manage packaging and printed materials inventory, including ordering and upkeep